With the spurt in organized retail chains, there is fierce competition to bag a larger share of the customer’s wallet. Apart from great quality and spread of merchandise what sets a store apart is the “Customer Experience”. Well-trained and knowledgeable staff can go a long way into contributing towards the customer experience and not only achieve customer satisfaction but customer delight.
In-house Image Consultant
We collaborate with retail stores to guide customers to buy the right merchandise according to their body shape and size, roles, lifestyle and personal style. We provide unbiased opinions on quality, fit and co-ordination with other merchandise, leading to up-selling and cross-selling. We work with retail chains on special events or on a retainer basis.
We equip your employees, particularly the customer service staff to perform better at their jobs by being able to assist and guide customers in the store. Members of the staff are trained on aspects like Importance of Clothing, Grooming and Etiquette, Understanding the customer, guiding customers by analyzing physical and personality characteristics.